Customer service unit is an integral part of any organization. They are the face of the company and the image they portray will lead to referrals either good or bad.
Customers on the other hand are the backbone of any business. Without them, the business will crumble and fall. Therefore the training of customer service representatives is very important for any organization that has growth as one their motives.
HOW T O EXCEL AT CUSTOMER SERVICE
1. Smile– We should never underestimate the power of a smile. It can go a long way to heal a broken soul and proves your accessibility to the customer.
Customer care representatives should always endeavour to put up a bright and a welcoming face.
2. Be polite– A simple ‘hello, you’re welcome’ can make a customer spend extra cash – more than intended in your company if they feel they are app. Customers feel more valued when they are welcomed appropriately.
3. Be attentive– Customers are kings and should be treated as one. They are the very reason you are being paid. Do not argue with your customer because it can escalate into a full blown chaos which may cost you your job.
Don’t be defensive with your customers and don’t interrupt them when they are talking especially when they are angry.
4. Make the policies that affects customers public. No matter how nice you are, you cannot please everybody but strive to do your best.
If there are policies your customers should be aware of, put it in the public domain to avoid embarrassment and chaos. When there is a policy in place, it gives you a standard to go by.
Also, endeavour to resolve customers issues (if you can) instead of palming them off to someone else, so the customer will feel your sense of care and love.
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