HOW TO EXCEL AT CUSTOMER SERVICE

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Customer service unit is an integral part of any organization. They are the face of the company and the image they portray will lead to referrals either good or bad.

Customers on the other hand are the backbone of any business. Without them, the business will crumble and fall. Therefore the training of customer service representatives is very important for any organization that has growth as one their motives.

HOW T O EXCEL AT CUSTOMER SERVICE

1. Smile– We should never underestimate the power of a smile.  It can go a long way to heal a broken soul and proves your accessibility to the customer.

Customer care representatives should always endeavour to put up a bright and a welcoming face.

2. Be polite– A simple ‘hello, you’re welcome’ can make a customer spend extra cash – more than intended in your company if they feel they are app. Customers feel more valued when they are welcomed appropriately.

3. Be attentive– Customers are kings and should be treated as one. They are the very reason you are being paid. Do not argue with your customer because it can escalate into a full blown chaos which may cost you your job.

Don’t be defensive with your customers and don’t interrupt them when they are talking especially when they are angry.

4. Make the policies that affects customers public. No matter how nice you are, you cannot please everybody but strive to do your best.

If there are policies your customers should be aware of, put it in the public domain to avoid embarrassment and chaos. When there is a policy in place,  it gives you a standard to go by.

Also, endeavour to resolve customers issues (if you can) instead of palming them off to someone else, so the customer will feel your sense of care and love.

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Photo credits: Google images

Chioma Schmitz

Chioma Schmitz is the author of MY FORAY INTO THE DARK KINGDOM which is available on Amazon   https://www.amazon.com/dp/B0773XNM23Chioma worked as a system engineer in a multinational company for 5 years before launching her brand which focuses mainly on hair, lifestyle and beauty. She recently launched her magic hair growth spritz which is highly organic and very affordable and she wears her natural hair with pride! She's married to a wonderful German gentleman and they are blessed with children! She can be reached on chiomaschmitz@gmail.com

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About Chioma Schmitz

Chioma Schmitz is the author of MY FORAY INTO THE DARK KINGDOM which is available on Amazon   https://www.amazon.com/dp/B0773XNM23Chioma worked as a system engineer in a multinational company for 5 years before launching her brand which focuses mainly on hair, lifestyle and beauty. She recently launched her magic hair growth spritz which is highly organic and very affordable and she wears her natural hair with pride! She's married to a wonderful German gentleman and they are blessed with children! She can be reached on chiomaschmitz@gmail.com

3 Replies to “HOW TO EXCEL AT CUSTOMER SERVICE”

  1. They should also be good listeners. I’ve had terrible customer service in Nigeria. They only attend to you well if you are rich especially in the banking sector.

    • We all have. I must say that I used to be shitty at customer service until I received training.

  2. Pingback: ALTERNATIVE MONEY-SPINNING CAREER PATHS FOR THE UNEMPLOYED AND THE UNDEREMPLOYED - ONE CLICK AWAY FROM BECOMING A FASCINATING YOU

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